Dear Esteemed Customer,

At VAPES INDIA, we are dedicated to providing you with exceptional products and top-notch customer service. Our Return and Exchange Policy is designed to ensure your complete satisfaction and confidence in every purchase. Please take a moment to review the details of our policy:

1. Policy on Damaged or Incorrectly Shipped Items

Our commitment to you includes the safe and accurate delivery of your orders. In the unfortunate event that you receive a damaged product during transit or if an incorrect item is delivered due to package tampering, we are here to assist you. To initiate a return or exchange for such incidents, we kindly request that you notify us within 24 hours of delivery. Additionally, we require a video of the unboxing process, clearly showcasing the condition of the item upon arrival. This step is crucial for us to promptly address and resolve your concern.

2. Exceptions - Product Use and Liability

While we source our products directly from authentic brands, there are certain limitations to our Return and Exchange Policy. VAPES INDIA cannot be held responsible for defects or damages that occur after the product has been used, such as a burnt coil in a vape device. Issues arising post-usage or due to tampering with the product’s seal fall outside the purview of our policy. We urge our customers to inspect their purchases carefully upon receipt.

Acknowledgment of Policy

This communication serves as a reminder of our comprehensive Return and Exchange Policy, available on our website. We encourage you to thoroughly review this policy to understand the terms and conditions of your purchase.

We appreciate your continued trust in VAPES INDIA. Should you have any questions or require further assistance, please do not hesitate to contact our Customer Service Team.

Warm regards,

Team VAPES INDIA